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Technical Support
I need technical support for my product.
Why do I need to accept cookies?
Are cookies a security risk?
How do I set up my browser to accept cookies?


I need technical support for my product.
Product/Technical Support

To get quick answers about using our products use our Answer Finder, or click here to contact customer service via email anytime. You can also call technical support for help at 1-800-556-6141. Phone support is available Monday through Friday, 7:00AM-7:00PM PST

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Why do I need to accept cookies?

Cookies are placed on your browser for your convenience, and the commerce system used by the Knowledge Adventure Store is cookie dependent. When you place an order, information is written onto your hard drive. The next time you place an order the system recognizes who you are and automatically enters your information into the form.

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Are cookies a security risk?

No. Because cookies read information on your hard drive, some think this means they give access to all the information on your computer. Our commerce system encrypts all cookies and they cannot be read by any other web page. The cookie actually contains no personal information, just a unique identifier for our system to recognize this browser.

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How do I set up my browser to accept cookies?

If you're using Internet Explorer 6+, go to the Tools menu and select Internet Options. Within the Internet Options window, select the Privacy tab. The default browser setting is medium, which allows you to accept cookies. To change this setting, move the slider to determine which setting you prefer. If your setting has been set to Custom, click the Advanced button and choose Accept Cookies.

If you're using Internet Explorer 5.x, go to the Tools menu and select Internet Options. Within the Internet Options window, select the Security tab. Select Internet, then Custom Level. Scroll down to Cookies and choose Enable.

If you're using Netscape 7+, go to the Edit menu and select Preferences. Double-click the Privacy & Security category, select Cookies. Set your Cookies preferences.

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